Starter
$97/mo
$99 setup fee
Solo operator or single-location business
- Unlimited seats
- 1,000 contacts
- 5,000 emails/mo
- 500 SMS/mo
Every seat is included. At every tier. Always.
Most platforms charge per user — we don't. Add your whole crew, your whole front desk, your whole sales floor, your whole board. Onboard new staff without calling us to upgrade. Unlimited seats isn't a feature we bury in the fine print. It's how we think this should work.
Who It's For
If you have leads to answer and a team to answer them, this is built for you.
Southwind Connect℠ isn't industry-specific software. Whether you're booking jobs, filling appointments, taking orders, or serving members and residents, the work is the same: catch every inquiry and follow up before someone else does.
- Roofers & contractors
- Home services & trades
- Ecommerce businesses
- Retail shops
- Medical & dental offices
- Restaurants & food service
- Salons & spas
- Real estate teams
- Marketing agencies
- Professional services
- Chambers of commerce
- Economic development orgs
- Nonprofits & foundations
- Cities & local government
Not on the list? The platform doesn't care what you sell — if you talk to customers by phone, text, or email, it fits.
Plans
Pick the plan that fits today — move up whenever you outgrow it.
Every plan includes unlimited seats, missed-call text-back, reputation management, a native booking calendar, support ticketing, and payment collection.
Essentials
$167/mo
$149 setup fee
Small business or team ready to grow
- Unlimited seats
- 2,500 contacts
- 10,000 emails/mo
- 1,000 SMS/mo
Growth
$287/mo
$299 setup fee
Established business scaling up
- Unlimited seats
- 5,000 contacts
- 20,000 emails/mo
- 2,000 SMS/mo
Professional
$447/mo
$499 setup fee
Growing team with multiple departments or programs
- Unlimited seats
- 10,000 contacts
- 35,000 emails/mo
- 3,500 SMS/mo
Civic
$697/mo
$799 setup fee
Larger organization, 25+ team members
- Unlimited seats
- 25,000 contacts
- 75,000 emails/mo
- 7,500 SMS/mo
Enterprise
$997–$1,497/mo*
Custom setup
Large team or multi-location operation
- Unlimited seats
- Unlimited contacts
- Unlimited emails/mo
- 20,000+ SMS/mo
*Enterprise pricing is scoped per engagement based on team size, location or department count, and message volume. Schedule a consultation →
Compare
Every plan, side by side.
| Plan | Starter $97/mo | Essentials $167/mo | Growth $287/mo | Professional $447/mo | Civic $697/mo | Enterprise $997–$1,497/mo* |
|---|---|---|---|---|---|---|
| Setup fee | $99 | $149 | $299 | $499 | $799 | Custom |
| Best for | Solo operator or single-location business | Small business or team ready to grow | Established business scaling up | Growing team with multiple departments or programs | Larger organization, 25+ team members | Large team or multi-location operation |
| Seats | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Contacts | 1,000 | 2,500 | 5,000 | 10,000 | 25,000 | Unlimited |
| Emails / mo | 5,000 | 10,000 | 20,000 | 35,000 | 75,000 | Unlimited |
| SMS / mo | 500 | 1,000 | 2,000 | 3,500 | 7,500 | 20,000+ |
| Missed-call text-back | Included | Included | Included | Included | Included | Included |
| Reputation management | Included | Included | Included | Included | Included | Included |
| Native booking calendar | Included | Included | Included | Included | Included | Included |
| Support ticketing | Included | Included | Included | Included | Included | Included |
| Payment gateway | Included | Included | Included | Included | Included | Included |
| IVR phone routing | Not included | Included | Included | Included | Included | Included |
| Automated follow-ups | Not included | Basic | Full | Full | Full | Full + custom |
| Event/campaign pipelines | Not included | 1 | 2 | 3 | 5 | Unlimited |
| Client/resident portal | Not included | Not included | Not included | Included | Included | Included |
| Reporting | Not included | Basic | Basic monthly | Quarterly dashboard | Quarterly dashboard | Real-time + custom |
| Get started | Get Started | Get Started | Get Started | Get Started | Get Started | Contact Us |
Need more contacts, emails, or texts than your plan includes? We'll never cut you off mid-campaign — usage beyond your plan is billed at a low per-unit rate ($0.02/SMS, $0.001/email), or you can upgrade anytime and only pay the prorated difference.
501(c)(3) & 501(c)(6)
Nonprofits Save 25%
Southwind Connect℠ is proud to support the organizations doing the most with the least. Verified 501(c)(3) and 501(c)(6) nonprofits get 25% off any plan, Starter through Civic — no negotiation, no runaround.
What Success Looks Like
What You Get Back
- Leads that never sit unanswered — missed calls text back automatically, day or night
- One inbox for texts, emails, and social messages — no more checking five apps
- Renewals, reminders, and follow-ups that happen without anyone remembering to send them
- A support system your team and your customers actually use
- Reviews and referrals collected automatically after every project or interaction
FAQ
Frequently asked questions
What's included at every tier, even Starter?
Unlimited seats, missed-call text-back, reputation management, a native booking calendar, support ticketing, and payment gateway access. We don't gate basic functionality behind price — every customer gets full support and the ability to accept payments, regardless of budget.
Why unlimited seats at every plan?
Because hiring shouldn't cost you money. Add a new tech in the field, a new front-desk hire, a seasonal crew, a board member or volunteer — nobody gets locked out because you're on a smaller plan, and your bill doesn't move when your team does.
What happens if I go over my SMS or email limit?
You're never cut off. Usage beyond your plan's allotment is billed at a low per-unit rate, or you can upgrade to the next tier anytime and only pay the prorated difference for the rest of your cycle.
Can I upgrade or downgrade later?
Yes, anytime. Upgrades are prorated so you only pay the difference; downgrades take effect at your next billing cycle.
Do you offer a nonprofit discount?
Yes — 25% off Starter through Civic for verified 501(c)(3) and 501(c)(6) organizations. Apply here →
What's the setup fee for?
Your setup fee covers configuring your account — deploying your CRM structure, connecting your dedicated business phone number, building your automation workflows, and making sure everything works before you ever pick up the phone.
How is this different from your CRM Implementation service?
Southwind Connect℠ is our self-service platform — sign up and get started immediately. If you need a fully custom-implemented CRM with hands-on migration to a third-party platform like HubSpot, GrowthZone, or Salesforce NPSP, see our CRM Implementation service →
Let's talk
Ready to stop losing leads to voicemail?
Whether you run a crew, a clinic, a storefront, an agency, or a chamber — tell us how your team works today and we'll show you exactly which plan fits and what it replaces.